CultivatED Connect Community Guidelines & Policies

1. Who can join

You must be 18 or older. Employers must be a real school, centre, business, organization or family hiring for a real role. CultivatED reviews every employer account and every job post before it goes live.

2. Be truthful

Everything you share must be true and accurate: your name, credentials, experience, resume, answers, organization details, job descriptions, pay, hours and location. Do not create fake accounts, pretend to be someone else, or upload documents that are not yours.

3. Badges

CultivatED Verified means we have checked that a candidate's credential or certificate is real.

Verified Employer means we have checked that an employer is a real organization or family.

Skill badges mean a candidate completed a CultivatED training course.

Badges confirm only what we checked or what was completed. They are not a guarantee of anyone's future performance or conduct. We may remove a badge at any time.

4. Be respectful

No harassment, discrimination, hateful, sexual or threatening content, profanity, or pressure. Treat every message like a professional conversation.

5. Use the platform for its purpose

Employers may contact talent only about real job opportunities. No selling, advertising, recruiting for unrelated businesses, multi-level marketing, or asking for money. No spam. Messages that include selling or profanity are automatically blocked.

6. Protect privacy

Talent information may be used only to recruit for the role you are hiring for. Do not copy, download in bulk, share, sell or contact anyone outside the platform without their consent. Never ask for banking details, social insurance numbers or payment from a candidate. Do not post information about children that could identify them. If you add a reference, you must have that person's permission.

7. Job posts

Every job post must be a real, current opening and must include a pay range and hours. Job posts must follow the BC Human Rights Code and other applicable human rights laws: do not include requirements based on race, religion, age, sex, family status, disability or other protected grounds unless the law allows it. Posts marked CultivatED Flex must offer real flexibility. CultivatED Flex is designed with working parents in mind, but Flex roles are open to everyone. Job posts are public and can be shared by link. If you choose to send applicants to your own website, your own policies apply there. CultivatED may edit or reject any post.

8. Credits

Employers can buy credits to search and contact talent. Using 1 credit on a candidate shows you that candidate's name, photo and contact details and lets you send a first message. Replies are free and unlimited. You never pay twice for the same candidate. Credits expire 12 months after purchase.

9. Payments, renewals and refunds

Prices are in Canadian dollars, and taxes are added where they apply. Job posts, sponsored posts and credits are paid in advance. Your card is held when you submit a post and charged only when it is approved.

Renewals. We email you 7, 3 and 1 days before a post ends. A post renews only when you choose to renew it from the link in those emails or from your dashboard; nothing renews on its own.

Refunds. Once a post is live or credits are purchased, there are no refunds. Paid talent services (such as Career Support and the Resume service) can be cancelled for a full refund before the first session or before work starts; once a service has started, it is not refundable. Paid amounts are not refunded when content is removed for breaking these guidelines.

10. Offers

Employers and families can send offers through Connect. Offers are written by the employer, not by CultivatED. The employer is responsible for the offer's terms and for following employment law, including BC's Employment Standards Act. Sending an offer to a candidate shows the employer's name to that candidate and allows each side to review the other.

11. Review Guidelines

Who can review: schools, centres, businesses and families can review talent they've worked with or interviewed; talent can review schools, centres and businesses; talent can review a family only after that family sent them an offer through Connect.

Be honest and first-hand. Only review your own experience. No reviews of people you haven't dealt with, and no reviews written for or about yourself.

Keep it private-safe. No phone numbers, emails, addresses, health information, or information about children. Reviews containing these are held automatically.

Ratings show after 3 reviews, so one review can't define anyone.

Right to reply. Anyone reviewed can post one public reply and can ask our team to look at a review.

What we remove: reviews that are false, abusive, discriminatory, off-topic, about a different person, or break these guidelines. We don't remove a review just because it's negative.

Reviews are the opinions of the people who wrote them, not CultivatED's.

12. Ask the Village (Q&A)

Questions and answers are for sharing experience and ideas. They are not medical, legal or professional advice. An Expert badge means the person holds a credential we have checked, not that their answer is guaranteed to be right for your situation. Don't post anything that identifies a child.

13. Safety

CultivatED Connect is a place to find and be found. We are not the employer of any talent and we do not guarantee any hire. Employers and families are responsible for their own hiring decisions, including interviews, reference checks, background or criminal record checks, and following employment laws. Talent should never share banking information before a written offer from a verified employer.

14. Reporting

Use the Report link on any job, profile, message or review, or email hello@cultivatedgroup.ca. We review every report.

15. Our rights

CultivatED Group reserves all rights to review, edit, suspend or permanently remove any account, profile, job post, message, review or content, at any time and at our discretion, if we believe these guidelines or our policies have not been followed, or to keep our community safe. All content, design, names and logos on CultivatED Connect are owned by CultivatED Group. All rights reserved.

16. Closing your account

You can close your account at any time from your settings. Unused credits are not refunded when you close your account.

17. Limits of our responsibility

CultivatED Connect is provided "as is." We work hard to keep it accurate, safe and available, but we can't promise it will always be error-free or uninterrupted. Users are responsible for their own conduct, posts, offers and hiring decisions. To the extent the law allows, CultivatED Group is not responsible for losses arising from your use of Connect or from dealings between users, and our total responsibility to you is limited to the amount you paid us in the 12 months before the claim.

18. Changes

We may update these guidelines. We will tell you about important changes and ask you to accept them again.

19. Contact

CultivatED Group · hello@cultivatedgroup.ca · Vancouver, British Columbia, Canada. These guidelines are governed by the laws of British Columbia and the federal laws of Canada that apply there.